3 Replies Latest reply: Aug 31, 2007 2:38 PM by 539731 RSS

    Messenger - Lost Contacts

    brlawes
      This morning when we logged into Oracle Messenger all of our contacts were gone. Does anyone know where these are stored and why they might have been deleted?

      Thanks,
      Brian
        • 1. Re: Messenger - Lost Contacts
          24855
          Data comes from the OID and deeper from the database. there are tables starting with RTC.
          But I don't think that that's going on. Did you try to restart the RTC process?
          • 2. Re: Messenger - Lost Contacts
            brlawes
            That should have been a no-brainer, but I hadn't done it yet. Restarting RTC seems to have fixed the problem with Lost Contacts.

            Thanks,
            Brian
            • 3. Re: Messenger - Lost Contacts
              539731
              Hi Brian,

              We too faced the similar problem with messenger with the contacts missing suddenly, and by restarting the imrtr process the issue got resolved. I tried checking for the root cause for the problem and found that one of the OCS DB instance in RAC went down but I m not sure whether this could be the cause

              Did you find out any reasons why the messenger contacts were missing in your environment?

              Regards
              Vinil