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Unbreakable Linux Support

584350Sep 27 2007 — edited Oct 15 2007
Dear all,

I have a couple of questions about the OUL support program. I should probably contact our sales rep, but sometimes I'm not in the mood for a sales pitch :) (Only kidding, our sales rep is good)

Which Red Hat release/update levels are supported under OUL? The documentation and the information I got from my Oracle contact seem to differ. Our sales rep said that the following are supported:

Release 3, Update 8 and upwards
Release 4, Update 4 and upwards

However, the documentation seems to say that the following are supported

Release 3, Update 9 and upwards
Release 4, Update 4 and upwards

This is important as our current RHEL installs are at R3U8 and R4U4 (of course!)

Oracle state that they will support a Red Hat release for five years after the release date. Are these timeframes for support based on the 'Base' release date or the 'Update' release date? For instance, the Base release date for RHEL 3 was October 2003 when RHEL3 first came out. However, RHEL 3, Update 9 was released in June 2007. Assuming that we were running RHEL3, Update, does the five years last from 2003 to 2008 or from 2007 to 2012?

I heard that it's possible for us to subscribe to the Oracle Partner Network and obtain 'free' licenses for our non-Production databases. Is this same possible for OUL? We have a number of RHEL servers which are for test, QA, development, etc and we are paying for all of these under our Red Hat support.

TIA!

Comments

Tedd Guo-Oracle
Hi there:

Please go to :
http://linux.oracle.com/supported.html
for checking current supported release.

I am not sure if you are saying oracle lifetime support:
Enterprise Linux Premier Support Enterprise Linux Premier Support will be available for five (5) years [support years one (1) through five (5)] from the date a release of the Enterprise Linux program becomes generally available.

I wish
http://www.oracle.com/support/collateral/enterprise-linux-support-policies.pdf
could help more to your 2nd question

I have no idea about 3rd question, sorry.

Tedd
584350
Hi, there,

Thanks for the reply and for the links. Essentially, we are looking at Basic Support as our hardware dictates that we don't need the Premier Support. However, with Basic, the full support is only available up to 3 years after the general availability date of the base release. Therefore, RHEL3 is no longer fully supported and RHEL 4 will no longer be fully supported after February 2008.

We can buy Extended Support which is the same without hardware certification. Does anyone know how much this might cost?

Thanks a lot,

LN
129556
We can buy Extended Support which is the same without
hardware certification. Does anyone know how much
this might cost?
Nope, but we would be interested in knowing what you find out.
584350
Our Oracle rep indicated that there would not be any additional charge, which is nice...
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Post Details

Locked on Nov 12 2007
Added on Sep 27 2007
#generic-linux, #linux
4 comments
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