Manual Task Assigment in Customer Support.
We are running release 12.0 of the Teleservice HTML Module or Oracle Customer Support.My Customer wants the flexibility of generating tasks and assigning them to owners both manually and automatically.I've been able to successfully generate tasks automatically by using Task Templates and Task Template Mappings and then automatically routing to owners by setting up territories. However, ironically, it's the manual part I'm having a hard time with.
Is there a way to assign tasks manually either by using a template or a task type without assigning a default task owner ?I've had to set the profile , Task Manager : Default task owner to something because it was the only way to make to make it work. Without a default task owner, It was throwing me a message that there were no resources found and to ensure that the right profiles have been set.