9 Replies Latest reply on Feb 25, 2008 6:05 PM by 574465

    PSDSTSRV.exe (2568) Crash dump error

    574465
      PeopleTools 8.45.15. I have a process scheduler PSNT and it is crashing often on certain nVision reports. The report tansferlog (FTP log) shows the transfer went successful. These reports are monthly reports and ran fine a month ago. It is crashing very often every few minutes. I checked these reports from Process Monitor and they went into success and posted. But the PS_CDM_TRANSFER table and PS_CDM_LIST tables do not release these process instance records. I then clean up and restart PSNT. Is anyone had similar issues and have any input to troubleshoot this error? I am working with our vendor support but we are no where close to fixing this problem.

      Would appreciate any input on this issue.


      ---------------------------------
      from DSTAGENT_LOG
      ----------------------------------
      PSDSTSRV.1476 (0) [02/21/08 08:45:36](0) Log Fence is set to 5 = Display Trace Level 2 (max value)
      PSDSTSRV.2468 (1) [02/21/08 08:45:36 PostReport](0) Unhandled exception occurred. Writing crash dump to PSDSTSRV.2468\dump
      PSDSTSRV.2468 (1) [02/21/08 08:45:36 PostReport](3) Switching to new log file D:\psoft\PSFDMS\appserv\prcs\fsprd\LOGS\PSDSTSRV.2468\dump
      PSDSTSRV.1476 (1) [02/21/08 08:45:36 PostReport](4) Number of active handlers for DBGQ is:0
      PSDSTSRV.1476 (1) [02/21/08 08:45:36 PostReport](3) Number of new entries to process: 1
      PSDSTSRV.1476 (1) [02/21/08 08:45:36 PostReport](3) 1. Process Instance: 207146/Report Id: 596824/Descr: PH Total Income Statement_TOTAL
      PSDSTSRV.1476 (1) [02/21/08 08:45:36 PostReport](3) from directory: D:\PSOFT\PERM\2007-12-31\CONSOL\207146_29_1
      PSDSTSRV.1476 (1) [02/21/08 08:45:36 PostReport](3) Transfer Log: 540942, check file D:\psoft\PSFDMS\appserv\prcs\FSPRD\LOGS\_PSDSTSRVLOG\transfer_540942.log for status
      PSDSTSRV.2660 (0) [02/21/08 08:45:37](0) PeopleTools Release 8.45.15 (WinX86) starting
      PSDSTSRV.2660 (0) [02/21/08 08:45:37](4) Server Environment:
           {

      -----------------------------
      from dump file
      -----------------------------

      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) D:\PSOFT\PSFDMS\BIN\SERVER\WINX86\PSDSTSRV.exe (2468) crash dump at 2008-02-21 12.13.17.000000
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Database=FSPRD/ORACLE; ToolsRel=8.45.15; AppsRel=Financials/SCM 8.40.00.000/SP 0; AppServer=; Server=PSDSTSRV; Domain=APPSRV7; Platform=WinX86
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Exception Code=c0000005; access violation (the memory at 0x00000000 could not be read)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Fault address=12046d13 0001:00045d13 D:\PSOFT\PSFDMS\BIN\SERVER\WINX86\xerces-c_1_5_1.dll
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Windows Operating Environment:
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) OS Version: Windows 2000 Server v5.0 (Build 2195: Service Pack 3)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) User Account: PHS\psoftbat
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Desktop: Service-0x0-6c10$\Default
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) OS Parms: %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Memory status (MB available/MB total): Physical 2848/3583; PageFile 6432/8537; Virtual 1321/2047
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Processor State:
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) eax=0012bcac ebx=00000000 ecx=00000000 edx=120d6254 esi=00000000 edi=12046b30
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) eip=12046d13 esp=0012bc94 ebp=0012bcc4 iopl=0 nv up ei pl nz ac pe nc
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010216
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0)
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) Call stack:
      PSDSTSRV.2468 (1) [02/21/08 12:13:17 PostReport](0) DbgHelp library API v4.0 rev 5
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) Symbol path=.;D:\psoft\PSFDMS\bin\server\winx86
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) Frame Address Arguments to Routine...............
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012bcc4 12046d13 0012bce8 00000000 00000003 12046b30 xerces-c_1_5_1!DOM_Node::getFirstChild+3
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012bcfc 29647be6 00000000 00000000 25410594 01e550a8 PSPSM!CHttpTrans::SendHttp+48f6
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012bd7c 2964740f 01f63d58 0012ddd4 00000015 01e550a8 PSPSM!CHttpTrans::SendHttp+411f
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012ddfc 296448b6 50c8ab50 0012de5c 01e46ea0 00300032 PSPSM!CHttpTrans::SendHttp+15c6
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012de28 29648efb 50c8df9a 00032928 01e68b16 0012de5c PSPSM!CHttpTrans::FileListInventory+2b
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012de8c 29f3cf03 0012debc ffffffff 01e46ea0 01e47f74 PSSCHDLR!CSchedulerSrvc::GetSummWrkLoad::FreeBuffer+12773
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012decc 29f3c13d 000840c7 00000000 01e46ea0 00000000 PSSCHDLR!CSchedulerSrvc::GetSummWrkLoad::FreeBuffer+119ad
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012e6d8 29f38ef6 0012fc88 28c194e8 24510460 00000000 PSSCHDLR!CSchedulerSrvc::GetSummWrkLoad::FreeBuffer+e766
      PSDSTSRV.2468 (1) [02/21/08 12:13:20 PostReport](0) 0012e6f0 29f38939 0012fd74 0012fc7c 29f4511c 0012fd74 PSSCHDLR!CScheduler