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When you create the requisition, in the approvals screen, approvers will be shown parallel. If they are not shown parallel there, then your setup in wrong.
John and Jim will be in one line and
Ben and Brown will be in another line clearly showing that the approval will take place in parallel.
Yes, there are two lines, with John and Jim are on one line, and Ben and Brown on the another. The set-up works becuase John and Ben are notified in parallel. The issue is that if Ben approves, a notification is not sent to Brown until Jim approves. It seems that the AME waits for the first line to complete before it progresses the second line. I just wondered if anyone else had experienced the same problem or been able to fix it.