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We had several users experiencing this on various reports. This was due to an invalid default Point of View for the user that was incompatible with the particular report. We changed their preferences to prompt for POV and it solved the issue.
This can be changed in Workspace (we are on 9.3.1, so it may be a little different) under File | Preferences. Choose Financial Reporting and set the User Point of View Preview value to On. This will prompt the user to change their POV every time he or she opens a report. They can select the correct POV and the report runs correctly.
Let me know if this works. If not, you can delete the POV from the server and it will reset when the user logs back in.
I just encountered the same issue and error message.
Enabling the UserPOV Preview worked successfully, Thanks!
Some users have chosen to disable the Preview once a report was opened for the first time.
This error may also come if the allow connect option is not enabled in Essbase for an application. Login Essbase, go to application edit properties and check mark the "allow connect" box.