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Maintain a relationship between your customer and Toshiba.1 person found this helpful
In the IB of the serial number maintain the bill to customer as Toshiba (you can also have it in parties tab as servicing party)
When creating a call pull the bill to information from IB and populate it in the FSR (you can use workflow or custom pll or personalization)
Charges will use it automatically.
Can I create an SR and under the charges tab - change the bill-to - and bill Toshiba. Basically, under the charges tab, can we change bill-to and invoice someone other than the customer?