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Sorry to say, but I don't think there is anything more then:
Siebel Applications Administration Guide > Creating and Administering iHelp
Siebel Fundamentals > Using iHelp
Have you searched My Oracle Support (Metalink 3) for known issues with importing iHelps?
What error do you get when importing iHelps back into the application?
When you ask, you should try to be more precise regarding what version of Siebel you are using.
Is it 22.214.171.124 or 126.96.36.199?
Once again, sorry say, some parts of the Siebel application is not as well documented as others.