2 Replies Latest reply: Dec 1, 2008 11:10 AM by Patricia Paredes RSS

    Note type not visible in Creation of Service Request

    Patricia Paredes
      Hi there!

      I am experiencing this OAF issue:
      When creating a new Service Request there is a section "Problem Description" where we can see DFF, Summary and Notes.
      The Notes region I can see is extended from another Region where there is the Notes Type and the actual Note to be entered (TextInput). But when creating a new Service Request I cannot see the Note Type messageChoice and don't know why. If I open the personalization page by clicking on "Personalise Page" link Ican see the Note Type item and it's visible according to the information but I still cannot see it. Is there any setup here that is used in the controller to hide the item? Is there something else happenning? Please, help.

      //Patricia