4 Replies Latest reply on Feb 17, 2009 11:26 AM by user9505654

    FDM query

    user9505654
      Hi,

      Though FDM has been installed, I am facing the following issues

      1. Initially I could see the Web Client Home Page, however now it displays a 'Service Unavailable' message. Is there any FDM Service that I need to restart?

      Any suggestions will be appreciated.

      Thanks,

      Tejas.
        • 1. Re: FDM query
          657263
          Hello,

          Ensure that the ASP.Net State Server Service is started.
          FDM is reliant on a functional OS.

          Helpfully this helps...
          • 2. Re: FDM query
            user9505654
            Hi,

            Thanks for the feedback. The service was running. I also tried Stopping and Starting it again, but that did not solve the problem.

            Tejas
            • 3. Re: FDM query
              656517
              Service is not available is generally a web server error message. A message like that is different than a 'file not found' message in that the site is probably running, just generating an error.

              I would check the Windows Event Viewer to determine if any error messages are being logged. Additionally, I would look for the web server log files to determine what is occurring. The log files are generally loggied in the folder C:\windows\system32\logfiles under a subfolder that appears something like : W3SVCx where X is the service instance. To determine the exact location, start IIS and check the logging option for the FDM Application.

              That should at least get you started in the right direction
              • 4. Re: FDM query
                user9505654
                Thanks for the suggestion.

                I could solve the issue by restarting the IIS Admin Service.