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This typically means there is a problem authenticating against the back-end security service which in this case is Hyperion Shared Service.
First, verify that JaneDoe can succesfully login to workspace from a web browser.
There are two files which control the authentication for Smart Space and they are located in the following directory:
Please e-mail a copy of webservice.properties and css.properties to firstname.lastname@example.org
We'll take a look at these and then get back to you.
Smart Space Product Manager