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Please log a Service Request via metalink3.oracle.com so that a support engineer can investigate in more detail. Be sure to include screenshots and specifc error message details.
In addition to review the Self-Service System Requirements and Supported Platforms Guide and the Self-Service Deployment Guide be sure to review the Self-Service Quick Start Guide as per
Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3