2 Replies Latest reply: Apr 29, 2009 3:44 PM by Srini Chavali-Oracle RSS

    EBS R12 RUP6- Oracle core app window hangs/freezes with hourglass cursor

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      EBS R12 RUP6- Oracle core app window hangs/freezes with hourglass cursor

      Our customer care dept. has a number of employees who expericence the following issue. When working with Oracle core apps (Order ORganizer in OM, Contact Center form in Customer Support), when they navigate between Oracle and other windows applications, and then come back to the Oracle window, the form just hangs (called "Grey Screen" by our users) and displays the hourglass cursor for a long time.

      They end up closing down the session and starting over. We have seen an increased number of occurrences of this issue recently and was wondering if anyone else had encountered similar issues on R12 and/or RUP6 of R12.

      Thanks for any insights.

      Nat.