3 Replies Latest reply on Jul 17, 2019 1:33 PM by Harry Chen user10461643

    BI Publisher desktop in MS word ( error when preview ) Java class not find

      The problem is:
      open MS Word
      Log on successfully to Oracle BI in the MS Word with the desktop add-in
      Successfully access to the Answer's request results and get the field to rtf template.
      Pressing preview

      Error is shown as below:
      Error No: 53
      Desc: File not found
      Please confirm that
      1) Java runtime version is 1.3 or later is installed correctly
      2) The Java executable is accessible through the Windows Path or the Java Home directory is entered in the Preview tab of the options dialog

      User then download JRE 1.5 to test again, but the problem is still here.

      Strangely, this problem only happened in some users' desktop / notebooks.

      Could anyone help to solve this problem?