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If you want to partially pay (out of retained amount), create AP invoice manually (which is the way to get rid of retained amount) for that amount and pass GL entries in GL for the remaining.
If decide not to pay at all, you can either manually pass entries in GL or enter AP invoice manually and cancel the invoice and pass entries manually to get rid of retained account value.
Also something can be done in the SLA to create these entires automatically (with custom AAD)
I have passeed your suggestions to customer. But they are not happy with the solution. As per them, passing GL entries for the retention amount will not reduce the amount available to be paid to the supplier. How can they prevent Retainage amounts that have already been withheld from the supplier from being available to pay to the Supplier?
Thanks in advance