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I suggest to move this discussion to the Oracle Retail forum at Retail
This forum is for the Oracle Database option for the Retail Data Model and will not give your message the right audience.
Re. your issue, are there any log files or log options that you can set/check to see what is actually (not) happening.
And are other BPEL processes working as designed?
Eric is right. This forum is for Oracle's new Database option Retail Data model. Oracle Retail has separate forums.
Just to mention Retail datamodel is part of Oracle's Industry Data Model (OIDM) option. Other Industry Verticals will come shortly. Probably during September this year in Oracle Open world you can expect some extended focus on this area.