I have installed system 9.3.1 in windows 32 bit.
Everything is working fine from the workspace . Essbase, financial reports and planning application.
But i couldnt go to shared service from workspace. It is throwing the error like
" Registered application is not active at moment. Please consult your system admin"
" There was a communication error while loading tree data"
i have given access right and provisioning.
what to do .some please help us.
You have to re-register the application in workspace.
In workspace, go to Navigae, to Administer, Classic Application Administration, expand Task in the browser view, then click on Consolidation Administration and go to Register Application. Make sure you have the required right to re-register the application and then register the application.
Then go back to shared services and you should be able to access this application.
I was receiving this error "There was a communication error while loading tree data" when opening Shared Services. this issue is related to access to the repository DB. In my case it was as simple as an expired password.