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3 Replies Latest reply: Sep 23, 2010 10:35 AM by rschepis RSS

Get chat transcript over the WebServices API for CCA?

565948 Newbie
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Hi

When using the WebServices API against the CCA (Contact Center Anywhere) there is this method called:
IInteractions.getHistory(String sessionId, String sInteractionId)
where some sort of event history can be retrieved.

But how can I find the actual chat messages for that interaction?

Or are they only sent to the FTP server?

Thanks
Lucas

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