Green / Intermittent Network Issues / All Customers Affected - RESOLVED
The issue has been resolved. We were able to identify and by-pass faulty network hardware.
Our Production Team is still reviewing this incident. We have made some progress in way of identifying possible root causes and will continue to strive for a resolution, as such, we currently don't have an ETA. We have also upgraded this to severity 2 as we recognize this has impacted some client's ability to Send Email. For those who have reported the issue with our Support Team, we are evaluating solutions to help get those Emails sent. We will continue to keep everyone updated.
We are currently experiencing a severity 3 issue within the Eloqua application. Due to internal network connectivity issues, some services are failing intermittently. This includes (but is not limited to) email and data import/exports. Our team is working diligently to resolve the issues; however, we do not currently have an estimated time of repair. Updates on our progress will be forthcoming.