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GREEN / Unable to Add Field Merges in Engage / POD 1 and POD 3 Clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Aug 24, 2014 10:21AM in Eloqua System Status

Our Development Team has been investigating an incident where clients are unable to add field merges to Engage Emails assets. They are currently working on a solution and at this time, we are unable to provide an ETA. Our next scheduled update will be Friday, August 22nd, 2014 around 11:00 am EDT.

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**Update**

Friday, August 22nd, 12:05 pm EDT (UTC -4)

Our Development Team has identified a fix and we are currently targeting to hot-fix this incident on Sunday, August 24th, 2014. We will provide another update today around 5:00pm EDT.

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**Update**

Friday, August 22nd, 3:38 pm EDT (UTC -4)

Our Cloud Operations Team has confirmed this hot-fix will be pushed to our production environments after our Eloqua Summer '14 Release - Service Pack 4 maintenance. Our next scheduled update will be Sunday, August 24th, 2014 around 5:00 pm EDT.

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**Update**

Sunday, August 24th, 10:20 am EDT (UTC -4)

This hot-fix has been applied and this is now resolved.

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