Green / Eloqua Discover Upgrade Required / Some Customers Affected
Eloqua Discover users,
In April of this year we found out that the Salesforce.com Summer '12 release would have an impact on Eloqua Discover. As such, development work was undertaken at Eloqua avoid these breaking changes and the fixes were silently pushed to all current installs a few weeks ago. However, testing in a Summer '12 sandbox last week we found some additional issues with the hover over for recent activities and page styling that, although they do not impact primary functionality, will greatly affect the user experience for your sales team. We sent an upgrade bulletin out to the named contacts of all Discover clients last week but wanted to post the resolution steps on this public forum as well.
To resolve this issue we are providing a 10-minute, wizard driven, install package that you can use to correct the issue. We are also providing the "how to" video below to assist in navigating through this simple process. We would like to reiterate that Eloqua Discover will still work with the hover over and styling issues if you choose to not install this package right away. You can install the new package on your own timeframe and in the interim Discover users can go directly to the Lead/Contact's activities instead of using the hover over to see recent activities.
The install instructions follow, but please note you will require admin access in Salesforce in order to push this package out, and that the link to the Eloqua Discover Package below will only be active once your account has been upgraded to the Salesforce Summer '12 release. Please check Trust.salesforce.com for information about when you will be upgraded.
Install Process - Discover 1.416:
Paste link below into browser window
Log into SFDC
Select "Grant Access to Admins Only"
Link to Discover Package:
Link to Installation Video:
If you have any trouble with the update please do not hesitate to contact Eloqua Support for assistance.