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UPDATE:: Green / Design Editor Advisory / E10 Customers Affected - Resolved

Eloqua_Mike -Oracle
Eloqua_Mike -Oracle Posts: 30 Employee
edited Jun 19, 2012 10:20AM in Eloqua System Status

***Update***

10:19 EST

As of 10:00 AM EDT this morning, we have resolved the issue that was causing resaved landing pages to be improperly formatted.  Landing pages that have been affected can easily be reverted back to the original formatting through simply opening and resaving again.  This should resolve any formatting issues on the landing page.  If, after resaving, you are still experiencing an issue, please contact support.

***Update***

17:40 EST

We have identified a fix for the issue that causes re-saved landing pages to be improperly formatted.  We are rolling this out to a staging environment tonight for testing, and then will implement the fix first thing in the morning.  We expect the issue to be fully resolved by latest 10AM EDT.  For any landing pages with issues, once the fix is deployed there are a few simple steps we will be sending to you to revert them back to the original formatting.

***Update***

13:50 EST

Development has identified an initial fix for this issue and it is currently in code review.  From there QA will need to test it across a range of different assets to ensure it is properly addressing the problem. Updates to follow.

ADVISORY:  Please be aware that styling of some emails and landing pages may appear to be broken when viewed in the editors.  This is a known issue that impacts viewing content in the editor only and we are working to resolve it quickly.  Rest assured this does not impact your live emails and landing pages.  However, please avoid saving any broken content or content with styling issues as this may push those changes live. Updates will be forthcoming.

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