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GREEN / Application Intermittent Slowness / All Customers Affected -- RESOLVED

Ken Carneiro-Oracle
Ken Carneiro-Oracle Posts: 175 Silver Trophy
edited Sep 20, 2012 4:01PM in Eloqua System Status

**Update**

9/14/12 8:30 pm EDT

We have been monitoring performance throughout the day, and have verified that performance levels are back to normal.  We will provide an update if this changes at any time.  Thanks again for working with us during the issues this week, we appreciate the continued support.

**Update**

9/13/12 6:25 pm EDT

After implementing the two enhancements earlier this afternoon, we have seen a definite performance improvement.  We will continue to monitor and provide updates if any more issues arise.  Thanks again for working with us through these issues.

**Update**

9/13/12 3:50 pm EDT

We have implemented a prioritization of backend services resources to improve performance.  Also, we have accelerated some additional web service capacity and will be implementing that within the hour.  We expect both of these activities to improve performance.

**Update**

9/12/12 6:30 pm EDT


As an update to the earlier post on performance issues, we have implemented a fix, and will be continuously monitoring and optimizing the system over the next few days.  We apologize for any impact on using the application.

**Update**

9/12/12 12:45 pm EDT

This is a system update that we are experiencing slower than expected application performance today.  We are investigating the issue, and will provide regular updates.

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Comments

  • Actually we are still seeing some pretty major slowness in the application last night into this morning.  Can you check if this is not resolved for particular customers.

    Thanks

  • Actually we are still seeing some pretty major slowness in the application last night into this morning.  Can you check if this is not resolved for particular customers.

    Thanks

    I've run into slow saving times while trying to save emails today.  Often the dialog box comes up that it's taking longer than usual and have the option to cancel or wait.

  • I've run into slow saving times while trying to save emails today.  Often the dialog box comes up that it's taking longer than usual and have the option to cancel or wait.

    We are investigating the continued slowness, and will provide a broader update at 2:30PM EST

  • Actually we are still seeing some pretty major slowness in the application last night into this morning.  Can you check if this is not resolved for particular customers.

    Thanks

    Andrea,

    We believe this is not specific to your system, but across many customers.  We are investigating and will provide a broader update at 2:30PM EST.  Our apologies for the issues you are facing today.

  • Ken Carneiro-Oracle
    Ken Carneiro-Oracle Posts: 175 Silver Trophy

    We have implemented a prioritization of backend services resources to improve performance.  Also, we have accelerated some additional web service capacity and will be implementing that within the hour.  We expect both of these activities to improve performance.

  • jmugo
    jmugo Posts: 22 Silver Trophy

    Appreciate that Ken. Also appreciate that we can comment on your Status Posts

  • Ken Carneiro-Oracle
    Ken Carneiro-Oracle Posts: 175 Silver Trophy

    Appreciate that Ken. Also appreciate that we can comment on your Status Posts

    No problem Juanita, and we appreciate the posts - some make us feel better than others, but ALL are valuable and do not go unnoticed. Thank you to all who take the time to provide the feedback that is essential to our continued improvement and meeting (and hopefully exceeding) our clients needs.

  • Ken Carneiro-Oracle
    Ken Carneiro-Oracle Posts: 175 Silver Trophy

    After implementing the two enhancements earlier this afternoon, we have seen a definite performance improvement.  We will continue to monitor and provide updates if any more issues arise.  Thanks again for working with us through these issues.

  • Ken Carneiro-Oracle
    Ken Carneiro-Oracle Posts: 175 Silver Trophy

    We have been monitoring performance throughout the day, and have verified that performance levels are back to normal.  We will provide an update if this changes at any time.  Thanks again for working with us during the issues this week, we appreciate the continued support.

  • rishi.kant
    rishi.kant Posts: 1 Blue Ribbon

    We have been monitoring performance throughout the day, and have verified that performance levels are back to normal.  We will provide an update if this changes at any time.  Thanks again for working with us during the issues this week, we appreciate the continued support.

    what about this "DataTransferService" API https://secure.eloqua.com/API/1.2/DataTransferService.svc?wsdl
    & Profile Filed Creation?

  • Ken Carneiro-Oracle
    Ken Carneiro-Oracle Posts: 175 Silver Trophy

    Hi, Rishi. Let me first apologize for any inconvenience these issues caused you.

    In relation to the Profile field problem (ID: OEP-8584), this is resolved in R3 SP1, which will be released this Sunday, Sep 16th (just a few short hours away).

    For the Data Transfer Service problem (ID: OEP-8623), this is also resolved in R3 SP1.

    In terms of keeping up with changes related to major Releases and Service Packs, please feel free to consult the Release Resource Center right here on Topliners (R3 and R3 SPx can be found at http://topliners.eloqua.com/docs/DOC-2524). The Release Resource Center has the latest information on new features being released, issues that have been fixed and issues that have been introduced, training videos and docs, special live training or sneak peek sessions, important dates to remember, and much much more (in fact, the Data Transfer issue can be found in the Fixed Issues section of the E9 R3 SP1 Release Notes doc).

    Please feel free to reach out to the Support team at any time with any questions.

    Thank you,

    Ken Carneiro

  • 2874427
    2874427 Posts: 2 Bronze Badge

    Application is really slow today, almost unworkable.