GREEN / Application Intermittent Slowness / All Customers Affected -- RESOLVED
9/14/12 8:30 pm EDT
We have been monitoring performance throughout the day, and have verified that performance levels are back to normal. We will provide an update if this changes at any time. Thanks again for working with us during the issues this week, we appreciate the continued support.
9/13/12 6:25 pm EDT
After implementing the two enhancements earlier this afternoon, we have seen a definite performance improvement. We will continue to monitor and provide updates if any more issues arise. Thanks again for working with us through these issues.
9/13/12 3:50 pm EDT
We have implemented a prioritization of backend services resources to improve performance. Also, we have accelerated some additional web service capacity and will be implementing that within the hour. We expect both of these activities to improve performance.
9/12/12 6:30 pm EDT
As an update to the earlier post on performance issues, we have implemented a fix, and will be continuously monitoring and optimizing the system over the next few days. We apologize for any impact on using the application.
9/12/12 12:45 pm EDT
This is a system update that we are experiencing slower than expected application performance today. We are investigating the issue, and will provide regular updates.