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YELLOW / Step connections on multi-step campaigns randomly changing on save / E10 Clients Affected

Eloqua_Mike -Oracle
Eloqua_Mike -Oracle Posts: 30 Employee
edited Oct 19, 2012 3:18PM in Eloqua System Status

**UPDATE**

14:00 EDT


We have fixed the issue related to links on campaign canvas.  Please now continue to edit and build campaigns.  You will notice that the visual links for emails to landing pages and landing pages to forms, will no longer appear.  We are working on a fix for this, and will update customers once it is confirmed.  Your campaigns will not be affected by the absence of these visual links.

Our apologies for this issue.  We will follow-up with more details as we review root cause.


**UPDATE**

12:24 EDT

The fix mentioned in the resolution below is in the process of being pushed to production. I will update this post once that has been done.


**UPDATE**

FAQ Added below


ISSUE

We have confirmed an issue related to campaign canvas.  Campaigns with "visual links" between emails to landing pages OR landing pages to forms that have been opened and saved since our service pack on Sunday October 14th, could have other steps in the campaign improperly link.  This could negatively impact the flow of contacts through any active campaigns that have gone through this process.

RECOMMENDATION

We advise not to edit or save any campaigns until we implement a fix. If you have saved any campaigns since the Sunday rollout that meet this condition, please double check them to ensure the links are setup correctly.

RESOLUTION

We expect to have a fix implemented by 12:00PM EST (noon), but this fix will remove the ability to see "visual linking" from emails to landing pages and landing pages to forms until a secondary fix is done at a later time.  Your campaigns will not be affected without these "visual links" during this period.

FAQ

QUESTION: What do you mean by visual link?

ANSWER: These are the links that connect emails to landing pages and landing pages to forms (see below)

Inline image 3

QUESTION: Does that mean if I have saved a campaign since Sunday October 14th, and I now notice the links in other steps are wrong, that contacts could have gone down the wrong path in the campaign?

ANSWER: Yes some contacts could have flowed down the wrong steps, you should correct the campaign but not edit or save any other campaigns

QUESTION: Can I edit campaigns without landing pages or emails or forms with visual linking?

ANSWER: Until the fix is implemented (12:00PM EST noon), we recommend not editing or saving any campaigns

QUESTION: What if I just preview a campaign but I haven't edited it or saved it since Sunday?

ANSWER: That campaign will not be affected.

QUESTION: How can this happen?

ANSWER: We are working on implementing a fix ASAP, but will review root cause and ensure to get back to our customers

Post edited by Unknown User on
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