YELLOW / Step connections on multi-step campaigns randomly changing on save / E10 Clients Affected
We have fixed the issue related to links on campaign canvas. Please now continue to edit and build campaigns. You will notice that the visual links for emails to landing pages and landing pages to forms, will no longer appear. We are working on a fix for this, and will update customers once it is confirmed. Your campaigns will not be affected by the absence of these visual links.
Our apologies for this issue. We will follow-up with more details as we review root cause.
The fix mentioned in the resolution below is in the process of being pushed to production. I will update this post once that has been done.
FAQ Added below
We have confirmed an issue related to campaign canvas. Campaigns with "visual links" between emails to landing pages OR landing pages to forms that have been opened and saved since our service pack on Sunday October 14th, could have other steps in the campaign improperly link. This could negatively impact the flow of contacts through any active campaigns that have gone through this process.
We advise not to edit or save any campaigns until we implement a fix. If you have saved any campaigns since the Sunday rollout that meet this condition, please double check them to ensure the links are setup correctly.
We expect to have a fix implemented by 12:00PM EST (noon), but this fix will remove the ability to see "visual linking" from emails to landing pages and landing pages to forms until a secondary fix is done at a later time. Your campaigns will not be affected without these "visual links" during this period.
QUESTION: What do you mean by visual link?
ANSWER: These are the links that connect emails to landing pages and landing pages to forms (see below)
QUESTION: Does that mean if I have saved a campaign since Sunday October 14th, and I now notice the links in other steps are wrong, that contacts could have gone down the wrong path in the campaign?
ANSWER: Yes some contacts could have flowed down the wrong steps, you should correct the campaign but not edit or save any other campaigns
QUESTION: Can I edit campaigns without landing pages or emails or forms with visual linking?
ANSWER: Until the fix is implemented (12:00PM EST noon), we recommend not editing or saving any campaigns
QUESTION: What if I just preview a campaign but I haven't edited it or saved it since Sunday?
ANSWER: That campaign will not be affected.
QUESTION: How can this happen?
ANSWER: We are working on implementing a fix ASAP, but will review root cause and ensure to get back to our customers