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Green / Email Soft-Bouncebacks Incorrectly Reported / RESOLVED

Ken Carneiro-Oracle
Ken Carneiro-Oracle Posts: 175 Silver Trophy
edited Nov 19, 2012 3:30PM in Eloqua System Status

Email soft-bouncebacks are being incorrectly reported for emails sent between November 14, 2012 (2pm EST), and November 15, 2012 (12:36 pm EST). A large percentage of the emails flagged as soft bounces were in fact properly delivered.

Further details will be provided as they are known.


Friday, November 16th, 5:55pm EST

We are currently in the process of clearing out the false soft bounces from reports. Expected completion of this task is EOD Monday, November 19th, 2012.


Monday, November 19th, 3:25pm EST

All false soft bounces have been purged from reports.


Post edited by Unknown User on