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Green / Email Soft-Bouncebacks Incorrectly Reported / RESOLVED

Ken Carneiro-Oracle
Ken Carneiro-Oracle Posts: 175 Silver Trophy
edited Nov 19, 2012 3:30PM in Eloqua System Status

Email soft-bouncebacks are being incorrectly reported for emails sent between November 14, 2012 (2pm EST), and November 15, 2012 (12:36 pm EST). A large percentage of the emails flagged as soft bounces were in fact properly delivered.

Further details will be provided as they are known.

**UPDATE**

Friday, November 16th, 5:55pm EST

We are currently in the process of clearing out the false soft bounces from reports. Expected completion of this task is EOD Monday, November 19th, 2012.

**FINAL UPDATE**

Monday, November 19th, 3:25pm EST

All false soft bounces have been purged from reports.

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