Green / Transactional (welcome, notification, scheduled report, etc) Emails Are Not Being Sent / Som
Our Development Team identified an issue where transactional (welcome, notification, scheduled report, etc) emails were not being sent and they were able to hot-fix the issue at 3:49 pm EDT (UTC-4).
This issue affects users on Pod3.
To determine if you are on Pod3:
Log into Eloqua as you normally do
Look at the browser URL once you are logged in
Pod3 URL has the following format - secure.p03.eloqua.com...... (note: 03 included in URL)
Tuesday, July 30th, 2:55 pm EDT (UTC -4)
Our Development Team has identified additional transactional emails (non-marketing) not being sent out from our POD3 client. We are investigating this issue and at this time, we do not have an ETA; but will provide another update around 6:00 pm EDT (UTC-4).
Tuesday, July 30th, 4:26 pm EDT (UTC -4)
Our Development Team was able to resolve the additional issue. Transactional emails are now being sent and we will continue to monitor the situation.