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Green / Transactional (welcome, notification, scheduled report, etc) Emails Are Not Being Sent / Som

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Jul 30, 2013 4:27PM in Eloqua System Status

Our Development Team identified an issue where transactional (welcome, notification, scheduled report, etc) emails were not being sent and they were able to hot-fix the issue at 3:49 pm EDT (UTC-4).

This issue affects users on Pod3.

To determine if you are on Pod3:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

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**Update**

Tuesday, July 30th, 2:55 pm EDT (UTC -4)

Our Development Team has identified additional transactional emails (non-marketing) not being sent out from our POD3 client. We are investigating this issue and at this time, we do not have an ETA; but will provide another update around 6:00 pm EDT (UTC-4).

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**Update**

Tuesday, July 30th, 4:26 pm EDT (UTC -4)

Our Development Team was able to resolve the additional issue. Transactional emails are now being sent and we will continue to monitor the situation.

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