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GREEN / Sev 1 Issue / Intermittent Service Disruption / All Pod1 Clients / RESOLVED

Ken Carneiro-Oracle
Ken Carneiro-Oracle Posts: 173 Silver Trophy
edited Sep 9, 2013 4:15PM in Eloqua System Status

We are currently experiencing intermittent full service disruption for Pod 1 clients.

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

Updates will be posted regularly until the issue is resolved.

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**Update**

Monday, September 9th, 11 am EDT (UTC -4)

There was an issue accessing the application. At this time, production use of your Eloqua service has been restored.

Oracle|Eloqua is investigating, and will provide an update when we know more.

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**Update**

Monday, September 9th, 11:15 am EDT (UTC -4)

Access to the application was down or very slow to respond between 10:22 am and 10:45 am EDT

Oracle|Eloqua is investigating the root cause, and will provide an update once our investigations have concluded.

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**Update**

Monday, September 9th, 4:15 pm EDT (UTC -4)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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