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Green / Eloqua Insight Down / Some Clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Sep 23, 2013 6:13AM in Eloqua System Status

We are currently experiencing issues with Eloqua Insight for POD1 clients. Our Production Team has been notified and were currently investigating, the next scheduled update will be around 10 am EDT.

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

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**Update**

Monday, September 23rd, 6:13 am EDT (UTC -4)

This issue is resolved.

After analysis by our support teams, the root cause of the incident was not determined.  At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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