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Green / Email Send Delays / Some Clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Dec 2, 2013 9:37AM in Eloqua System Status

Some clients are experiencing delays in email deployment. Our Production team is currently investigating the issue. At this time we are unable to provide an ETA, but the next scheduled update is at 9:30 am EST (UTC-5)

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**Update**

Monday, December 2nd, 9:36 am EST (UTC -5)


The Eloqua Services has been restored as of 9:19 am EST (UTC-5). After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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