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Green / Intermittent Email Batch Not Completing / Some Clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Jan 6, 2014 10:17AM in Eloqua System Status

Our Development Team identified an intermittent issue where some email batches were not completing. It is recommended to review your batches to ensure proper deployment of campaigns. Navigation steps and tips can be found at Email Batch Troubleshooting.


Please contact our Support Team for additional viability into this incident. We currently don’t have an ETA to share, but our next schedule update on this incident will be Tuesday, December 10th around 2:00 pm EST (UTC -5).


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**Update**

Tuesday, December 10th, 10:08 am EST (UTC -5)


The Development Team is working through a code fix for this incident. We are targeting to have this completed by Friday, December 13th. Our next schedule update on this incident will be Monday, December 16th around 2:00 pm EST (UTC -5).


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**Update**

Monday, December 16th, 9:30 am EST (UTC -5)


The Development Team has completed their code fix for this incident. We are targeting to hot-fix this on Tuesday, December 17th. Our next schedule update on this incident will be Wednesday, December 18th around 11:00 am EST (UTC -5).


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**Update**

Monday, December 18th, 10:58 am EST (UTC -5)

During the hot-fix process, our Development Team uncovered an area of the code that is at risk as a result of our current solution. They will require some more time to properly fix it before we can fully resolve this incident. We are now targeting to hot-fix this on January 3rd, 2014. Our next scheduled update on this incident will be Monday, January 6th, 2014 around 11:00 am EST (UTC -5).

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**Update**

Monday, January 6th, 10:16 am EST (UTC -5)


The Development Team has completed their hot-fix for this incident and consider this resolved. Our team will continue to monitor this service.

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