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Green / Eloqua Insight Performance / Some Clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Dec 13, 2013 2:05PM in Eloqua System Status

Our Production Team is currently investigating performance issues with Eloqua Insight. The next scheduled update will be around 10:00 am EST (UTC -5).


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**Update**

Friday, December 13th, 10:00 am EST (UTC -5)

We are still investigating this issue. Unfortunately we are still unable to provide an estimated resolution at this time. The next scheduled update will be around 11:00 am EST (UTC -5) or as soon as we have any additional information available.

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**Update**

Friday, December 13th, 11:00 am EST (UTC -5)

We are still investigating this issue. Unfortunately we are still unable to provide an estimated resolution at this time. The next scheduled update will be around 1:00 pm EST (UTC -5) or as soon as we have any additional information available.

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**Update**

Friday, December 13th, 1:00 pm EST (UTC -5)

We are still investigating this issue. Unfortunately we are still unable to provide an estimated resolution at this time. The next scheduled update will be around 3:00 pm EST (UTC -5) or as soon as we have any additional information available.

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**Update**

Friday, December 13th, 1:20 pm EST (UTC -5)

Our production team believes they have identified the issue. The resolution will involve approximately 30 minutes of downtime for Insight on POD1. This downtime will only affect Insight, all other functionality of the Eloqua application will be unaffected. We are beginning the maintenance period now and will post an update as soon as the service has been restored.

To determine if your install is on POD1, when logged into the Eloqua application, the URL is:

https://secure.eloqua.com

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**Update**

Friday, December 13th, 1:55 pm EST (UTC -5)

Our production team believes this issue has now been resolved. Insight is now available for all POD1 customers. We will provide an update with an analysis of the issue once we have completed our investigation.

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**Update**

Friday, December 13th, 2:05 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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