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Green / BULK API Unavailable / POD 1 and 2 clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Dec 19, 2013 12:28PM in Eloqua System Status

Our Production Team has identified the BULK API service is unavailable for POD 1 and 2 clients. We currently investigating this incident and don't have an ETA. We will provide another update around 12:15 pm EST (UTC-5).

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

====================================

**Update**

Thursday, December 19th, 12:27 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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