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GREEN / Eloqua Application Intermittently Available / POD 1 and 2 clients / RESOLVED

2869130
2869130 Posts: 24 Gold Badge
edited Jan 14, 2014 11:38PM in Eloqua System Status

We are currently experiencing network issues which are affecting the availability of the Eloqua Application for POD 1 and 2 clients. We are currently working to resolve this issue and will provide an update at 2:30 PM EST (UTC -5), or as soon as we have any additional information.

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**Update**

Tuesday, January 14th, 2:30 pm EST (UTC -5)

We are still investigating the cause of this issue.

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**Update**

Tuesday, January 14th, 3:00 pm EST (UTC -5)

We are still investigating the cause of this issue.

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**Update**

Tuesday, January 14th, 3:30 pm EST (UTC -5)

We are still investigating the cause of this issue.

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**Update**

Tuesday, January 14th, 4:00 pm EST (UTC -5)

We are still investigating the cause of this issue. The next update will be at approximately 4:30 pm EST (UTC -5) or as soon as we have any additional information.

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**Update**

Tuesday, January 14th, 4:30 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident resulted from a network issue. The network issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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**Update**

Tuesday, January 14th, 5:30 pm EST (UTC -5)

We are still experiencing intermittent network connectivity issues. We continue to work on resolving this issue, and will provide an update as soon as we have any additional information.

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**Update**

Tuesday, January 14th, 6:15 pm EST (UTC -5)

We continue to investigate the cause of this issue, and will regularly update this post.


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**Update**

Tuesday, January 14th, 7:10 pm EST (UTC -5)

Our Production Team continues to investigate this incident. At this time, we cannot offer an ETA, but the next scheduled update will be around 8:15 pm EST (UTC -5) or as soon as we have any additional information available.


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**Update**

Tuesday, January 14th, 8:10 pm EST (UTC -5)

Our Production Team continues to investigate this incident as restoring the Eloqua Service is our top priority. At this time, we cannot offer an ETA, but the next scheduled update will be around 9:15 pm EST (UTC -5) or as soon as we have any additional information available.


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**Update**

Tuesday, January 14th, 9:40 pm EST (UTC -5)

Our Production Team continues to investigate this incident. At this time we cannot offer an ETA. The next scheduled update will be at approximately 11:00 pm EST (UTC -5) or as soon as we have any additional information available.


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**Update**

Tuesday, January 14th, 11:30 pm EST (UTC -5)

The issue was resolved as of 10:38 pm EST. After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved, and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Post edited by Unknown User on
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