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GREEN / Email Sending May Not Work / RESOLVED

2869130
2869130 Posts: 24 Gold Badge
edited Jan 22, 2014 2:17PM in Eloqua System Status

We are currently experiencing an issue with Email Sends. When attempting to send an email, you may receive the following error:

Error occurred while trying to connect to the smtp server. Please contact the technical support team.




We are currently working on a resolution to this issue. A further update will be provided at 1:30 pm EST (UTC -5) or as soon as we have any additional information.

====================================

**Update**

Wednesday, January 22, 1:21 pm EST (UTC -5)

We have now identified that this issue is not only affecting Test Sending. We are no longer actively seeing the error, but are continuing to investigate the cause. The next update will be at 2:00 pm EST (UTC -5) or as soon as we have any further information.

====================================

**Update**

Wednesday, January 22, 2:00 pm EST (UTC -5)

We are still currently investigating the cause of this issue. We have not seen a new occurrence of this error since approximately 1:20 pm EST (UTC -5). The next update will be at 3:00 pm EST (UTC -5) or as soon as we have any further information.

====================================

**Update**

Wednesday, January 22, 2:18 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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