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Green / Login Issues / POD3 Clients Only / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Mar 2, 2014 2:02PM in Eloqua System Status

We have received reports that clients are receiving an error message when logging into the Eloqua Application on POD3. We are currently investigating this issue and will provide an update once we have more information. Our next scheduled update will be around 3:00pm EST (UTC-5).

To determine if you are on POD 3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

POD 3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

====================================

**Update**

Sunday, March 3rd, 2:00 pm EST (UTC -5)

The issue was resolved as of 1:47 pm EST. After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved, and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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