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GREEN / Insight Not Available, Application Performance May Be Affected / POD 3 / RESOLVED

2869130
2869130 Posts: 24 Gold Badge
edited Mar 19, 2014 5:25PM in Eloqua System Status

We have received reports that Insight on POD 3 is currently unavailable. We have also been informed that there may be performance issues when accessing the Eloqua application. We are investigating this issue and will provide an update at 5:30pm EDT (UTC -4) or as soon as we have any additional information.

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

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**Update**

Wednesday, March 19th, 5:24 pm EDT (UTC -4)

This issue was resolved at 5:00 pm EDT

After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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