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GREEN / Bulk API Performance Affected / POD 3 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Mar 27, 2014 12:27PM in Eloqua System Status

The Development and Cloud Operations teams are currently investigating the performance incident on POD 1 and POD 3 related to Bulk API. While we are unable to provide an ETA and the next scheduled update will be around 12:30pm EDT (UTC-4) today.


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**Update**

Tuesday, March 25th, 11:50 am EDT (UTC -4)

The Development and Cloud Operations continues to investigate and monitor the situation. We are unable to provide an ETA, but the next scheduled update will be around 2:30pm EDT (UTC-4). Please note we have split the alerts so future updates are respective of the specific PODs.

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**Update**

Tuesday, March 25th, 2:33 pm EDT (UTC -4)

The Development and Cloud Operations continues to investigate and monitor the situation. We are unable to provide an ETA, but the next scheduled update will be around 5:30pm EDT (UTC-4).


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**Update**

Wednesday, March 26th, 12:20 am EDT (UTC -4)

The Development and Cloud Operations were able to restore services, however they continue monitor the situation. We are unable to provide an ETA, but the next scheduled update will be around 11:30 am EDT (UTC-4) today.


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**Update**

Wednesday, March 26th, 11:39 am EDT (UTC -4)

The Development and Cloud Operations continue monitor the situation. We are unable to provide an ETA, but the next scheduled update will be around 4:00 pm EDT (UTC-4) today.


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**Update**

Wednesday, March 26th, 3:57 pm EDT (UTC -4)

The Development and Cloud Operations continue monitor the situation. We are unable to provide an ETA, but the next scheduled update will be around 11:30am EDT (UTC-4) on Thursday, March 27th, 2014.


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**Update**

Thursday, March 27th, 12:26 pm EDT (UTC -4)

This incident is now resolved. The Development and Cloud Operations will continue monitor the situation. After analysis by our support teams, it was determined that the incident resulted from a configuration issue.  The configuration issue has been resolved and production use of your Eloqua service has been restored.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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