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GREEN / Bulk API Performance Affected / POD 1 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Mar 25, 2014 1:57PM in Eloqua System Status

The Development and Cloud Operations teams are currently investigating the performance incident on POD 1 and POD 3 related to Bulk API. While we are unable to provide an ETA and the next scheduled update will be around 12:30pm EDT (UTC-4) today.


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**Update**

Tuesday, March 25th, 11:50 am EDT (UTC -4)

The Development and Cloud Operations continues to investigate and monitor the situation. We are unable to provide an ETA, but the next scheduled update will be around 2:30pm EDT (UTC-4). Please note we have split the alerts so future updates are respective of the specific PODs.


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**Update**

Tuesday, March 25th, 1:55 pm EDT (UTC -4)

This was resolved at 1.00 pm EDT. After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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