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GREEN / Some POD1 clients may see intermittent issues reaching the application / POD1 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Mar 28, 2014 2:06PM in Eloqua System Status

The Cloud Operations Team is currently investigating an intermittent issue affecting a small number of POD 1 clients. We are currently unable to provide an ETA, the next scheduled update is 11:00 AM EDT (UTC-4) today.

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**Update**

Friday March 28th, 11:24 AM EDT (UTC -4)

After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

The issue will be marked as resolved once the affected hardware has been fully replaced, however the affected clients should no longer experience this issue.

The next update will be provided at 2 PM EDT (UTC-4) today.

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**Update**

Friday March 28th, 2:04 PM EDT (UTC -4)

This issue is now fully resolved.


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