GREEN / Bulk API Performance Degradation / POD 1 / RESOLVED

Anirude-Oracle Posts: 118 Employee
edited Apr 2, 2014 10:06AM in Eloqua System Status

Between 6:40 pm and 8:36 pm EDT (UTC-4) on Tuesday, April 1st, 2014, our Cloud Operations Team identified and resolved a Bulk API performance degradation incident on POD 1. After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.