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Green / Intermittent Login Incidents into Eloqua / Some Clients / POD1 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Apr 23, 2014 2:29PM in Eloqua System Status

We are aware of an incident where some clients are not able to log into the Eloqua Application. The Cloud Operations Team is investigating the incident and are working to fully resolve this. The next scheduled update will be around 3:00 pm EDT (UTC-4).

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**Update**

Wednesday, April 23rd, 2:04 pm EDT (UTC -4)

Cloud Operations were able to apply a quick fix to the incident and users should be able to log in. They will continue to the monitor the situation. The next scheduled update will be around 3:00 pm EDT (UTC-4).

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**Update**

Wednesday, April 23rd, 2:29 pm EDT (UTC -4)

After analysis by our support teams, it was determined that the incident resulted from a storage issue. The storage issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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