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Green / Application Unavailable / POD 3 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Apr 24, 2014 4:29PM in Eloqua System Status

We are aware of an incident where POD 3 clients are not able to log into the Eloqua Application. The Cloud Operations Team is currently investigating the incident and are working to resolve this. We cannot provide an ETA, but the next scheduled update will be around 5:00 pm EDT (UTC-4).

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**Update**

Wednesday, April 24th, 4:19 pm EDT (UTC -4)

At 4:15 pm EDT (UTC-4), the incident was resolved by the Cloud Operations Team. After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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