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Green / Assets Not Saving / POD 2 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Jun 16, 2014 12:44PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident related to assets not saving for POD 2 clients.  This incident roughly started at 8:00 am EDT (UTC -4) and the next update will be around 12:00 pm EDT (UTC -4).

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**Update**

Monday, June 16th, 12:44 pm EDT (UTC -4)

After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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