Discussions

GREEN / BULK API Service Unresponsive / POD 2/ RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Jun 18, 2014 4:09PM in Eloqua System Status

Our Cloud Operations Team is currently investigating the cause of an incident that is affecting the responsiveness of the BULK API on POD 2.  While we do not at this time have an ETA for resolution, we will continue to monitor this issue and update this post as to the current status. The next scheduled update will be around 10:00 am EDT (UTC-4).

=============================================================

**Update** Wednesday June 18th 9:53 AM EDT (UTC-4)

Our operations team continues to investigate the incident, no ETA is available as of yet. We will continue to update this post with the current status, the next update will be around 12:00 PM EDT (UTC-4)

=============================================================

**Update** Wednesday June 18th 12:02 PM EDT (UTC-4)

Our operations team continues to investigate the incident. We will continue to update this post as to the current status. The next update will be around 2 PM EDT (UTC-4)

=============================================================

**Update** Wednesday June 18th 2:05 PM EDT (UTC-4)

Our operations team continues to investigate the incident. We will continue to update this post as to the current status. The next update will be around 4 PM EDT (UTC-4)

=============================================================

**Update** Wednesday June 18th 4:00 PM EDT (UTC-4)

Our Cloud Operations Team, Development Team and Oracle DB Support continue to aggressively work towards a resoultion for this incident. While we are unable to provide an ETA, the teams have had some successes in troubleshooting and getting closer to the root cause. The next scheduled update will be around 6:00 pm EDT (UTC-4).

==============================================================

Update: Wednesday June 18th 4:07 PM EDT (UTC-4)

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

Post edited by Unknown User on
Tagged: