GREEN / Campaign Execution Performance Degradation / Some POD 1 Clients / RESOLVED

Anirude-Oracle Posts: 118 Employee
edited Jul 23, 2014 1:22PM in Eloqua System Status

Our Cloud Operations Team identified an incident impacting campaign execution for some clients on POD1. This was discovered at 11:23 AM EDT (UTC-4) and fully resolved at 12:40 PM EDT (UTC-4)

After analysis by our support teams, it was determined that the event resulted from a database issue. The database issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.