GREEN / External Call Performance Degradation / POD 3 / RESOLVED

Anirude-Oracle Posts: 118 Employee
edited Jul 25, 2014 11:42AM in Eloqua System Status

Both our Development Team and Cloud Operations Team are currently investigating an incident around performance degradation with our CRM Integration Services. In parallel, our Cloud Operations Team is monitoring the services to ensure a hard stop does not occur. At this time, we are unable to provide an ETA for this incident, but we will continue to provide updates. The next scheduled update will be today around 6:00 pm EDT (UTC-4).



Thursday, July 24th, 5:16 pm EDT (UTC -4)

The two teams continue to troubleshoot the incident, however, we have nothing tangible to report. The next scheduled update will be Friday, July 25th, 2014 around 12:00 pm EDT (UTC-4).



Friday, July 25th, 11:39 pm EDT (UTC -4)

The Development Team and Cloud Operations Team were able to identify the root cause and have already executed on immediate corrective measures.

After analysis by our support teams, it was determined that the incident was the result of a software bug in Eloqua. Information related to the incident has been passed on to our Product Engineering team.  Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the Eloqua service.  No ETA for resolution is available at this time.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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