Discussions

GREEN / CRM Integration Impacted / Some POD 1 Clients / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Aug 7, 2014 6:14PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where External Calls are not processing. We are unable to provide an ETA, but next scheduled update will be around 7:00pm EDT.

====================================

**Update**

Thursday, August 7th, 5:25 pm EDT (UTC -4)

Our Cloud Operations Team has confirmed the External Calls are processing, but very slowly. They continue to investigate the incident. We are unable to provide an ETA, but next scheduled update will be around 7:00pm EDT.

====================================

**Update**

Thursday, August 7th, 6:15 pm EDT (UTC -4)

Our Cloud Operations Team has resolved the incident. After analysis by our support teams, it was determined that the incident resulted from a configuration issue.  The configuration issue has been resolved and production use of your Eloqua service has been restored.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Post edited by Unknown User on
Tagged: