GREEN / Hosted Images Intermittently Impacted / POD 1 / RESOLVED
Some clients are experiencing issues with hosted images being intermittently unavailable. Our cloud operations team is working toward a resolution, however at this time no ETA is available. The next update will be around 4 PM EDT (UTC-4).
Thursday, August 14th, 12:40 pm EDT (UTC -4)
Our Cloud Operation Team working with our 3rd party vendor has identified the root case and corrective measure are being executed. As part of the restorative process, there is a possibility that some users might see a performance degradation for about 1 hour. While we are unable to provide an ETA, the next scheduled update will be around 4:00 pm EDT (UTC-4).
Thursday, August 14th, 3:31 pm EDT (UTC -4)
This issue has been resolved as of 1:12 PM EDT. After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.