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GREEN / Bulk API Unresponsive / POD 1 and 2/ RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Aug 28, 2014 2:49PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where the Bulk API service is unresponsive. While we currently don't have an ETA, the next scheduled update will be around 2:30 PM EDT (UTC -4)


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****Update: August 28th 2014 2:30 PM EDT (UTC -4)****


All services are running normally, our NOC team is still investigating the cause. The Next update will be around 3:30 PM EDT (UTC -4)


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****Update: August 28th 2014 2:49 PM EDT (UTC -4)****


After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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