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GREEN / Images Not Accessible / POD 3 / RESOLVED

Micheal Brown-Oracle
edited Sep 3, 2014 2:14PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident that is impacting the availability of Eloqua hosted images. We do not currently have an ETA for resolution. The next update will be around 11:00 AM EDT (UTC -4).

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****Update: September 3rd 2014 10:18 AM EDT (UTC -4)****

Our Cloud Operations is working with a vendor to resolve this incident. We currently estimate that this should be resolved in one hour. The next update will be around 11:30 AM EDT (UTC -4)

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****Update: September 3rd 2014 11:30 AM EDT (UTC -4)****

Our Cloud Operations is currently still working alongside a vendor to resolve this incident. The Next Update will be around 1:30 PM EDT (UTC -4).

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****Update: September 3rd 2014 1:30 PM EDT (UTC -4)****

Our Cloud Operations is currently still working alongside a vendor to resolve this incident. The Next Update will be around 2:30 PM EDT (UTC -4).

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****Update: September 3rd 2014 2:13 PM EDT (UTC -4)****


After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.





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